An incident was opened for Hello Bank.
Update 11/22/22 : The issue has been resolved. We apologize for the inconvenience.
Update : We had a response from the bank. The services PISP - MaBanque - France & PISP - Hellobank! - France have been temporarily suspended since yesterday, the 17th of November 2022 at 6:30 p.m. following an incident.
The root cause is identified, their teams are mobilized to resolve the incident.
Thank you for your understanding.
Description : We have noticed that the payment initiation process stays blocked with an empty page.
Our teams have contacted the bank to find out if an incident is in progress.
We will get back to you soon with new information.
Impacted product : Direct Payment
Incident detection date : 11/17/2022
Bank impacted : Hello Bank.
Volume impacted : High
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Thanks for your understanding