[OPEN] CIC/CM - Authentication with payment accounts

An incident was opened for CIC/Crédit Mutuel (Multiples FIDs).

Description : We have noticed that somes users may have difficulty to realize the re-authentication to their CIC / CM payment accounts via the web interface.

In order to continue to synchronize  their accounts, and pending for the hotfix, we invite the users to re-authenticate with their payment accounts directly from the application Linxo.

Once the connection with Linxo has been validated in the banking application of CIC or Credit Mutuel, we invite the users to return to the Linxo app in order to allow synchronization.

Don't hesitate to contact us if you have any questions concerning this incident.

We are sorry for the inconvenience caused.

Impacted product : PFM API

Incident detection date
: 05/24/2022

Bank impacted :  CIC / Crédit Mutuel

Volume impacted : Moderate


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Thanks for your understanding.


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