[OPEN] Crédit Agricole ((Multiples FIDs) - [API Connector Maintenance]

An incident was opened for Crédit Agricole. 

Update 10/7/21 : We contacted the bank about the synchronization problems encountered. Hotfixes have been deployed by the bank to their API for the following issues :

  • error 403 on GET /transactions endpoint (status of accounts : 'FailedSingle')
  • problem with consent (Consented accounts in sync db empty or non-matched) => empty Accounts Returned 

We still have synchronization problems with FAILED accounts on REDIRECT due to empty accounts result and 403 Error "Access Unauthorized". 

Some users also have an error while identifying their CA accounts.

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Our technical teams are working to resolve these incidents.


Description: We have noticed synchronization disruptions on certain checking Crédit Agricole accounts, including an increase in the 'Failed' rate. Some accounts may also have the status "failedsingle" related to waterproofing issues with the multispace.
'REDIRECT' connections are impacted.

Our teams are currently analyzing these incidents and taking the necessary actions in order to restore the situation as soon as possible.


We are sorry for the inconvenience caused and we will get back to you soon with new information.



Impacted product : PFM API

Incident detection date
: 08/30/2021

Bank impacted :  Crédit Agricole

Volume impacted : Moderate.





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