An incident was opened for helloBank (145).
Update 08/06/2021 : After investigations, it turns out that users must update their passwords because they are expired or incorrect (it must be changed every 100 connections).
For this reason, we invite users to connect to their bank's website, to check their credentials (and update them if necessary), then update them in the application.
Description: We have noticed synchronization disruptions on certain Monabanq accounts, including an increase in the 'Failed' rate.
Our developer team is taking the necessary actions in order to restore the situation as soon as possible.
Impacted product : PFM API
Incident detection date : 02/06/2021
Bank impacted : Hello Bank (145)
Volume impacted : High
Subscribe to the article to follow its progress.
Thanks for your understanding.